> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qwoty.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I or my client not receiving Qwoty email notifications?

> Troubleshoot missing quote, DealRoom, and signature emails for both sales reps and clients.

## Overview

Qwoty sends email notifications for several events in the quote lifecycle: when a quote is published to the DealRoom, when a client comments or requests a change, when a document is sent for signature, and when a signature is completed.

If you or your client aren't receiving these emails, the cause is almost always the same: the email was delivered but landed in a spam or junk folder, or it was blocked by a mail server, firewall, or email security filter before it reached the inbox. This applies whether you're the one who sent the quote or the one waiting to receive it.

<Info>
  Email delivery can take a few minutes. Before troubleshooting further, wait 10–15 minutes after the action was triggered (publish, send to signature, etc.).
</Info>

This guide is split by audience. Find the section that matches your situation.

<Tabs>
  <Tab title="I'm a Sales Rep and my client says they didn't get the email">
    ## Check the quote status first

    Before assuming it's a delivery issue, confirm the quote actually triggered an email.

    1. Open the quote at `/projects/quotes/:id`.
    2. Check its status. An email is only sent once the quote is `Published` (or moved to `Pending signature`). A quote still in `Draft` or `Pending Approval` has not been sent to the client yet.
    3. Check the **Activity** or history panel on the quote for a confirmation that the notification was sent.

    <Warning>
      If the quote is still in `Draft`, that's the cause — nothing has been sent. Submit and publish it first; see [Publish a quote to the DealRoom](/user-guide/dealroom/how-tos/publish-quote).
    </Warning>

    ## Verify the client's email address

    A mistyped or outdated address is one of the most common causes of "missing" emails.

    1. Go to the customer's record at `/customers/:id`.
    2. Confirm the email address on file matches what the client expects to use.
    3. If it's incorrect, update it and resend the quote notification from the quote's detail page.

    ## Ask your client to check spam and allowlist Qwoty

    If the address is correct and the quote is published, ask your client to:

    * Check their spam or junk folder for an email from Qwoty.
    * Mark it as "not spam" if found, so future emails land in the inbox.
    * Add Qwoty's sending domains to their safe senders list (see [Allowlist Qwoty's sending domains](#allowlist-qwotys-sending-domains) below).

    <Tip>
      You can share the **DealRoom link** directly with your client as a workaround — copy it from the quote's detail page using **View in DealRoom** — instead of waiting on the email.
    </Tip>

    ## Still not resolved?

    If the address is correct, the quote is published, and your client has checked spam without success, ask your client's IT team to investigate further using the [allowlist section](#allowlist-qwotys-sending-domains) below, or contact Qwoty support.
  </Tab>

  <Tab title="I'm a client and I can't find the email">
    ## Check your spam or junk folder

    Email providers and corporate filters sometimes misclassify automated emails, including legitimate ones from Qwoty.

    1. Search your spam or junk folder for an email from Qwoty.
    2. If you find it, mark it as "not spam" or "not junk" so future notifications land directly in your inbox.

    ## Wait a short delay

    Notifications are usually delivered within a few minutes, but delivery can occasionally take up to a few hours depending on your mail provider's filtering. Wait before assuming the email was lost.

    ## Ask your IT department to allowlist Qwoty

    If you're using a company email address, your IT or security team may be filtering or quarantining the message before it reaches your inbox. Forward them the [list of domains](#allowlist-qwotys-sending-domains) below so they can allow emails from Qwoty.

    ## Ask the sender for a direct link

    If you still can't find the email after checking spam and contacting IT, ask the person who sent you the quote to share the DealRoom link directly (by chat, SMS, or any other channel) instead of relying on email delivery.
  </Tab>
</Tabs>

## Allowlist Qwoty's sending domains

Qwoty sends notifications from several domains depending on the type of email (quote publication, reminders, signature links). To ensure delivery, allowlist all of the following domains in your email client or ask your IT department to allow them at the mail server level:

```text theme={null}
qwoty.io
qwoty.app
notifications.qwoty.app
link.notifications.qwoty.app
mail.qwoty.app
link.mail.qwoty.app
```

<Note>
  Allowlisting the domain (rather than a single sender address) is more reliable, since the exact sending address can vary by notification type.
</Note>

## Common questions

<AccordionGroup>
  <Accordion title="I'm a Qwoty user and I'm not receiving any notifications, even for my own quotes">
    Check your notification preferences in [your profile](/user-guide/settings/introduction). If preferences look correct, follow the same spam-folder and allowlist steps described above — your own mail server can filter Qwoty emails the same way a client's can.
  </Accordion>

  <Accordion title="The email arrived but the DealRoom link doesn't work">
    Confirm the quote hasn't expired or been canceled — links to quotes that are `Expired`, `Lost`, or `Canceled` no longer open the DealRoom. Check the quote's status at `/projects/quotes/:id`.
  </Accordion>

  <Accordion title="Can I resend a notification manually?">
    Yes. From the quote's detail page, use the resend action to trigger a new notification email to the client without changing the quote itself.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Publish a quote to the DealRoom" icon="door-open" href="/user-guide/dealroom/how-tos/publish-quote">
    Step-by-step guide to publishing a quote so your client can view it.
  </Card>

  <Card title="Send to signature" icon="file-signature" href="/user-guide/dealroom/how-tos/send-to-signature">
    How signature requests are sent and what triggers the notification email.
  </Card>
</CardGroup>