> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qwoty.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I or my client not receiving Qwoty email notifications?

> Troubleshoot missing quote, DealRoom, and signature emails for both sales reps and clients.

## Overview

Qwoty sends email notifications for several events in the quote lifecycle: when you share a quote with your client by email, for automatic reminders, for approval requests and decisions, and during the signature process.

If you or your client aren't receiving these emails, the cause is almost always the same: the email was delivered but landed in a spam or junk folder, or it was blocked by a mail server, firewall, or email security filter before it reached the inbox. This applies whether you're the one who sent the quote or the one waiting to receive it.

> [!NOTE]
>
> Email delivery can take a few minutes. Before troubleshooting further, wait 10–15 minutes after the action was triggered (publish, send to signature, etc.).

This guide is split by audience. Find the section that matches your situation.

**I'm a Sales Rep and my client says they didn't get the email**

## Check the quote status first

Before assuming it's a delivery issue, confirm the quote actually triggered an email.

1. Open the quote at `/project/quote/[id]`.
2. Check its status. A quote still in `Draft` or `Pending approval` hasn't been sent to the client yet. The client only receives an email when you click **Share** and send the quote with **Send quote by email** in the **Share Dealroom** tab.
3. Open the **Email tracking** panel in the quote sidebar. For each participant, it shows the status of the email: **Sent**, **Delivered**, **Received**, **Clicked**, **Bounced**, or **Failed**. See [Email tracking](https://docs.qwoty.io/user-guide/dealroom/reference/email-tracking.md).

> [!WARNING]
>
> If the quote is still in `Draft`, or if you only copied the link from the **Get link** tab, no email was sent. Share it with **Send quote by email**. See [Publish a quote to the DealRoom](https://docs.qwoty.io/user-guide/dealroom/how-tos/publish-quote.md).

If the status is **Bounced** or **Failed**, the client's mail server rejected the email or the address is wrong: check the address first.

## Verify the client's email address

A mistyped or outdated address is one of the most common causes of "missing" emails.

1. Go to the customer's record at `/customer/customer/[id]`.
2. Confirm the contact's email address matches what the client expects to use.
3. If it's incorrect, update it, then share the quote again from the quote with **Share**.

## Ask your client to check spam and allowlist Qwoty

If the address is correct and the quote is published, ask your client to:

* Check their spam or junk folder for an email from Qwoty.
* Mark it as "not spam" if found, so future emails land in the inbox.
* Add Qwoty's sending domains to their safe senders list (see [Allowlist Qwoty's sending domains](#allowlist-qwotys-sending-domains) below).

> [!TIP]
>
> As a workaround, share the **DealRoom link** directly with your client: in the quote, click **Share**, open the **Get link** tab, and copy the link. You can also open the Dealroom from the quote list with **Open dealroom** in the row menu.

## Still not resolved?

If the address is correct, the quote is published, and your client has checked spam without success, ask your client's IT team to investigate further using the [allowlist section](#allowlist-qwotys-sending-domains) below, or contact Qwoty support.

**I'm a client and I can't find the email**

## Check your spam or junk folder

Email providers and corporate filters sometimes misclassify automated emails, including legitimate ones from Qwoty.

1. Search your spam or junk folder for an email from Qwoty.
2. If you find it, mark it as "not spam" or "not junk" so future notifications land directly in your inbox.

## Wait a short delay

Notifications are usually delivered within a few minutes, but delivery can occasionally take up to a few hours depending on your mail provider's filtering. Wait before assuming the email was lost.

## Ask your IT department to allowlist Qwoty

If you're using a company email address, your IT or security team may be filtering or quarantining the message before it reaches your inbox. Forward them the [list of domains](#allowlist-qwotys-sending-domains) below so they can allow emails from Qwoty.

## Ask the sender for a direct link

If you still can't find the email after checking spam and contacting IT, ask the person who sent you the quote to share the DealRoom link directly (by chat, SMS, or any other channel) instead of relying on email delivery.

## Allowlist Qwoty's sending domains

Qwoty sends notifications from several domains depending on the type of email (quote publication, reminders, signature links). To ensure delivery, allowlist all of the following domains in your email client or ask your IT department to allow them at the mail server level:

```text theme={null}
qwoty.io
qwoty.app
notifications.qwoty.app
link.notifications.qwoty.app
mail.qwoty.app
link.mail.qwoty.app
```

> [!NOTE]
>
> Allowlisting the domain (rather than a single sender address) is more reliable, since the exact sending address can vary by notification type.

## Common questions

> **I'm a Qwoty user and I'm not receiving any notifications, even for my own quotes**
>
> Follow the same spam-folder and allowlist steps described above: your own mail server can filter Qwoty emails the same way a client's can.

> **The email arrived but the DealRoom link doesn't work**
>
> Check the quote's status at `/project/quote/[id]`. If the quote was recalled, marked as `Lost`, or `Canceled`, the client may no longer be able to use it. See [Change a quote's status](https://docs.qwoty.io/user-guide/quotes/how-tos/change-quote-status.md).

> **Can I resend a notification manually?**
>
> Yes. Open the quote, click **Share**, and send it again with **Send quote by email**.

## Related

> **[Publish a quote to the DealRoom](https://docs.qwoty.io/user-guide/dealroom/how-tos/publish-quote.md)**
>
> Step-by-step guide to publishing a quote so your client can view it.

> **[Configure signature](https://docs.qwoty.io/user-guide/dealroom/how-tos/configure-signature.md)**
>
> How the signature process works and which emails it sends.

> **[Email tracking](https://docs.qwoty.io/user-guide/dealroom/reference/email-tracking.md)**
>
> Check whether your client received and opened the email.


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